Please see responses to our frequently asked questions below. Should you not find the answer to your question here, please call our friendly reception team, who will be happy to assist on 01822 832528, or email us firstname.lastname@example.org
If you need to cancel or amend your booking due to regional lockdown restrictions, we will transfer your booking and deposit to another suitable date.
Any cancellations or amendments that are not a direct result of COVID-19 lockdown restrictions will be subject to our standard cancellation policy: if you cancel within 8 -14 days of your stay, you will be charged 50%. If you cancel within 7 days of your stay, you will be charged 100%.
Please email us at email@example.com, or call us on 01822 832 528.
If you need to cancel or amend your leisure booking due to national or regional lockdown restrictions, there will be no charge.
Any cancellations or amendments that are not a direct result of lockdown restrictions will be subject to our standard cancellation policy: if you cancel within 8 -14 days of your stay, you will be charged 50%. If you cancel within 7 days of your stay, you will be charged 100%.
If you've booked through a third party such as booking.com or Expedia, you will need to cancel your booking through them - you'll be able to find their contact details on your confirmation.
Weddings, events and large parties are subject to separate terms and conditions which are included within the written confirmation provided by us.
Travel insurance is always highly recommended.
We have 4 rooms in the main house- Two ‘Best’, One ‘Deluxe’ and One ‘Classic’
We don’t recommend walking straight from the hotel as there are no footpaths. We do however have 5 acres of grounds which are lovely to explore all year round. The Tamar Valley has some 25km of walks, just a 2 minute drive away.
12 in total. 6 are in the original Coach House wing, the other 6 are in the New Coach House, which was added in 2014. We have all room types in the Coach House (2 x Best, 6 x Deluxe, 2 x Classic and 2 x Cosy).
Yes, well behaved dogs are welcome to join you for pre-dinner drinks in the library, and in the bar/lounge for breakfast and dinner. Dogs are also welcome on the restaurant terraces, weather permitting.
Please be sure to let us know if you would like to bring your dog for dinner, so we can allocate a table in the bar/lounge.
Please note that dogs are not allowed in the drawing room or the conservatory restaurant.
Yes, they do differ in style. The New Coach House rooms are large and contemporary. The original Coach House rooms are a tad smaller with a modern country feel. The Main House rooms are more traditional, but with a contemporary finish.
Most rooms (incl all the Original Coach House rooms) have balconies with stunning views over the Tamar Valley and/or the Devon countryside.
The Coach House is just a minute’s level walk from the restaurant, which is located in the Main House.
All Coach House rooms (Rooms 5 – 16) are dog friendly.
Our library upstairs in the Main House is also dog friendly, ideal for morning coffee, afternoon tea or pre-dinner drinks.
Weather permitting, we also welcome dogs on our new terraces. Not forgetting our gardens which you and your dog are very welcome to explore!
Yes, we have ramp access to the Main House, and an accessible ground floor bedroom with walk-in shower and grab rails in the Original Coach House (Room 5). For further details please see our access statement.
Please be aware that the public toilets are not wheelchair accessible.
We do not have an onsite spa or gym, but we are able to provide in room treatments if booked in advance. Our friendly team of local experienced therapists are highly skilled in bringing you the ultimate experience of both remedy and relaxation.
Yes, we are able to accommodate families. We do not have interconnecting rooms or family suites, but we are able to provide extra beds, cots, and high teas for children on request. We are also very happy to arrange for allocated rooms to be situated next door to one another if specified at the time of booking.
Yes, almost all our rooms can be double or twin.
Check in is from 3pm. However if you plan to arrive early, please let us know and we‘ll do our best to have your room available.
Check out time is 11am.
Breakfast is served between 8am and 10am. Please ask at reception if you would prefer an earlier breakfast, and we will do our best to accommodate.
Unfortunately we do not have any lifts. However, 7 guest rooms are located on the ground floor. All our other rooms are on the first floor. Our reception team are happy to help with luggage.
Our nearest train station is located at Gunnislake, a 5 minute drive from the hotel. Trains from Gunnislake into Plymouth depart regularly throughout the day.
It’s a very scenic trip. The highlight of the journey is when the train slowly creeps down over the Calstock viaduct and you are 120 feet high looking down on the river. Dogs are welcome on the train.