FAQs

Please see responses to our frequently asked questions below. Should you not find the answer to your question here, please call our friendly reception team, who will be happy to assist on 01822 832528, or email us enquiries@thehornofplenty.co.uk

Re-opening

We are looking forward to re-opening from Monday 17th May 2021, and are taking bookings from that date.

New bookings

If you need to cancel or amend your booking due to regional lockdown restrictions, we will transfer your booking and deposit to another suitable date.

Any cancellations or amendments that are not a direct result of COVID-19 will be subject to our standard cancellation policy: if you cancel within 8 -14 days of your stay, you will be charged 50%.  If you cancel within 7 days of your stay, you will be charged 100%.

Contact us

Please email us at enquiries@thehornofplenty.co.uk, or call us on 01822 832 528.

 

Whilst subject to change following ongoing Government advice, we have introduced a number of key safety measures. Our main focus being on keeping you and our staff safe, whilst still providing the luxurious, relaxing break and fantastic food that you expect from us. Please see here for detailed information on the measures we have in place.

 

If you need to cancel or amend your booking due to regional lockdown restrictions, we will transfer your booking and deposit to another suitable date.

Any cancellations or amendments that are not a direct result of COVID-19 will be subject to our standard cancellation policy: if you cancel within 8 -14 days of your stay, you will be charged 50%.  If you cancel within 7 days of your stay, you will be charged 100%.

 

 

 

Gift vouchers with an expiry date of March 2020 – May 2021 will automatically be extended to end November 2021, excluding bank holiday weekends.

 If you have a restaurant gift voucher with a time-limited validity of January/February 2021, this will also be automatically extended as above.

If you have a dinner, bed & breakfast or Sunday Special voucher with a time-limited validity of January/February 2021, please email us with your voucher number, name,  phone number and what your voucher is for (eg “Sunday Special in a deluxe room in Jan/Feb 2021”).    We will then contact you to discuss the various options available to you.

We have 4 rooms in the main house- Two ‘Best’, One ‘Deluxe’ and One ‘Classic’

We don’t recommend walking straight from the hotel as there are no footpaths. We do however have 5 acres of grounds which are lovely to explore all year round.  The Tamar Valley has some 25km of walks, just a 2 minute drive away.

12 in total.  6 are in the original Coach House wing, the other 6 are in the New Coach House, which was added in 2014.  We have all room types in the Coach House (2 x Best, 6 x Deluxe, 2 x Classic and 2 x Cosy).

Only guide dogs are allowed in our restaurant. Your dog is welcome to join you for pre-dinner drinks in the library but unfortunately not for your meal. 

Dogs are welcome on the restaurant terraces, weather permitting.

Yes, they do differ in style.  The New Coach House rooms are large and contemporary.  The original Coach House rooms are a tad smaller with a modern  country feel. The Main House rooms are more traditional, but with a contemporary finish.  

Most rooms (incl all the Original Coach House rooms)  have balconies with stunning views over the Tamar Valley and/or the Devon countryside.   

The Coach House is just a minute’s level walk from the restaurant, which is located in the Main House. 

All Coach House rooms (Rooms 5 – 16) are dog friendly.

Our library upstairs in the Main House is also dog friendly, ideal for morning coffee, afternoon tea or pre-dinner drinks.  

Weather permitting, we also welcome dogs on our new terraces.  Not forgetting our gardens which you and your dog are very welcome to explore! 

Yes, we have ramp access to the Main House and an accessible ground floor bedroom in the Original Coach House (Room 5)  with a walk-in shower.  For further details please see our access statement.

We do not have an onsite spa or gym, but we are able to provide in room treatments if booked in advance. Our friendly team of local experienced therapists are highly skilled in bringing you the ultimate experience of both remedy and relaxation.

Yes, we are able to accommodate families. We do not have interconnecting rooms or family suites, but we are able to provide extra beds, cots, and high teas for children on request.  We are also very happy to arrange for allocated rooms to be situated next door to one another if specified at the time of booking.

Yes, almost all our rooms can be double or twin.

Check in is from 3pm.  However if you plan to arrive early, please let us know and we‘ll do our best to have your room available.  

Check out time is 11am.

Breakfast is served between 8am and 10am. Please ask at reception if you would prefer an earlier breakfast, and we will do our best to accommodate.

Unfortunately we do not have any lifts. However, 7 guest rooms are located on the ground floor.  All our other rooms are on the first floor.  Our reception team are happy to help with  luggage.  

Our nearest train station is located at Gunnislake, a 5 minute drive from the hotel. Trains from Gunnislake into Plymouth depart regularly throughout the day.

It’s a very scenic trip.  The highlight of the journey is when the train slowly creeps down over the Calstock viaduct and you are 120 feet high looking down on the river.  Dogs are welcome on the train.