Our plan to keep you safe

A message from the owners - updated 24th September 2020

 

At The Horn of Plenty, we have always upheld the highest standards of hygiene and cleanliness. We know this has never been more important than it is right now, and we want to reassure you that we are taking every precaution to ensure your safety and wellbeing during your stay.

Our aim is to ensure we continue to provide you with the luxurious, relaxing break and fantastic food that you expect from us, whilst also providing the reassurance you need regarding safety, social distancing and cleanliness.

This small Country House Hotel with just 16 bedrooms is in a quiet, rural location where guests come to rewind, be pampered and enjoy a relaxing stay. With 5 acres of gardens and wide open spaces, we can offer a true  “escape to the country” with peace, tranquillity and plenty of outdoor space.

We’re fortunate to already have well-spaced tables in our restaurant and an extensive outdoor seating area, including our brand new restaurant terraces overlooking the Tamar Valley. Most bedrooms also have their own balcony or patio, so that you can enjoy your own individual outdoor space.  We have also installed a UV machine which claims to kill 99.99% of bacteria and viruses, including Coronavirus.  

Please see below for the key measures we are putting in place.. 

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Pre-arrival & Check-in

Most importantly, if either a guest or a team member is unwell or has any Covid-19 symptoms, we ask that they stay at home.  

On arrival, both guests and staff will have their temperature taken using a contactless thermal thermometer.  Those showing any symptoms of coronavirus are asked to return home and to arrange a Covid-19 test.

2-3 days before your arrival date, you will be sent a pre-check-in form, to ensure we have all the necessary information.  This means that on arrival, you will simply be asked to sanitise your hands, have your temperature taken, and collect your key.

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Contactless payment & check-out

We are now a cashless operation; only credit and debit cards are accepted at this time.

Check-out is contactless.  A printed room bill will be placed under your door early on the morning of your departure.

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Front of house

Face masks need to be worn in all indoor public spaces by staff and guests alike, except when sitting in the restaurant. 

This is supplemented by regular thorough handwashing, temperature checks and the use of sanitising gels and wipes. 

Further PPE is available as required, and may be used by our back of house teams.

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Housekeeping

Our Housekeeping team keep rooms well aired and fresh with country breezes.  Each room is deep cleaned and fully sanitised before each stay. We have invested in a UV Deep Clean System to sanitise all exposed room surfaces and frequent touch points safely and quickly, removing bacteria and viruses.   

Sanitiser and disinfectant wipes are available in each bedroom, and throughout the hotel.  Public areas are regularly cleaned throughout the day.

Linens, towels and robes are washed on a high heat, with added sanitisation.

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Our staff

Staff are temperature-checked upon arrival every day.  Any staff member showing symptoms will be immediately sent home and asked to arrange for a Covid-19 test.  They will not be permitted to return until they can prove their results are negative.

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Dining

Our restaurant tables and outside seating are spaced at least 1m apart.   Breakfast is served a la carte.  Dinner and breakfast times have been extended at busy times, and guests are asked to book a specific time slot.   

We offer a collection service for continental breakfast and supper.

A picnic lunch menu is available to enjoy on your balcony, in the grounds, or on your days out.

In line with Government regulations, the restaurant and bar/lounge will be closed from 10pm each evening.   Lounges will also be closed to non-residents at 10pm.  If you are staying with us, you are welcome to finish your drinks i the lounge or the library.

We're asking for your support too

We are doing our utmost to keep you safe.

We are following all the guidelines and have implemented many new measures, but we also need your support please.

• Do not leave home if you or someone you live with has a high temperature, a new continuous cough and/or a loss of/change to sense of smell or taste

• On arrival, please ring the bell and wait for a member of the team to greet you and take your temperature

• On entering the building, please wear a mask and sanitise your hands 

• Wash your hands frequently or use our hand sanitising dispensers

• Maintain ‘1m plus’ social distancing

• Limit extended contact with other guests

• We will be sticking to the rule of six.  You can be from multiple households or one household, but six is the magic number!  We are sorry if your household or support bubble is over this number, but to keep it simple, we will only be taking a maximum of six people for a booking until futher notice.  For existing bookings, tables of more than six are similarly no longer permitted.

• Follow our floor markings for one way systems

• Respect our need for staggered meal times: please be punctual

• Use your bedroom toilet where possible, rather than our public toilets

• Use our online app or website where possible for menus and information

• Use our collection service where possible, rather than requesting room service

• If you feel unwell while you are with us, plus let a manager know straight away. You must then immediately arrange to get tested by contacting https://www.nhs.uk/conditions/coronavirus-covid-19/testing-and-tracing/get-an-antigen-test-to-check-if-you-have-coronavirus/

If you see something you think isn't quite right, please have a quiet word with one of our staff so that we can correct it.  We are all trying to do our best in this new and changing world!

Very many thanks in advance, Julie, Damien and all the team

 

We look forward to welcoming you back with the warm welcome and all the care and attention you expect from us.

Kindest regards
Julie and Damien
Owners

 

good to go covid safe    sawdays covid secure

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